Privacy Policy

1. Who we are

Gear Works Technologies Sdn Bhd (Company No. 1179519-P) is a technology services company based at Lot 14101, Sublot 126, 3rd Floor, Metrocity 3, Jalan Matang, 93050 Kuching, Sarawak, Malaysia.

2. Personal data we collect

We may collect personal data that you provide through our website, enquiries, support requests and business communications.

• Name, company and job-related information
• Email address, telephone number and contact details
• Service interests, project requirements and messages
• Support request details, locations and preferred timing
• Technical information such as browser, device, IP address and website usage data when analytics or security logging is enabled

3. How we use personal data

• Responding to enquiries and support requests
• Preparing proposals, quotations and service recommendations
• Delivering, administering and improving our services
• Managing customer, supplier and business relationships
• Protecting our website, systems, users and business operations
• Meeting legal, regulatory, accounting and contractual obligations

4. Sources and consent

We generally obtain personal data directly from you, your organization, authorized representatives or your interactions with our services. By submitting information through this website, you acknowledge the processing described in this notice. Where consent is required, you may withdraw it by contacting us, subject to legal or contractual restrictions.

5. Disclosure and service providers

We may disclose relevant data to employees, professional advisers, technology and hosting providers, subcontractors, principals or authorities where reasonably necessary. We do not sell personal data. Providers are expected to process information only for authorized purposes and with appropriate safeguards.

6. Cross-border processing

Some cloud, communication or technology providers may process information outside Malaysia. Where this occurs, we take reasonable steps to use appropriate contractual, organizational and technical safeguards in accordance with applicable requirements.

7. Security and retention

We use reasonable administrative, technical and physical measures to protect personal data against loss, misuse, unauthorized access, alteration or disclosure. Data is retained only for as long as reasonably required for the stated purposes, legal obligations, dispute handling and legitimate business records, after which it is securely deleted or anonymized.

8. Your choices and rights

Subject to applicable law, you may request access to or correction of your personal data, withdraw consent, or ask questions about how it is handled. We may need to verify your identity before acting on a request.

info@gearworks.com.my

9. Cookies and external links

The website may use essential cookies and, where enabled, analytics technologies to support functionality, security and performance. External websites linked from this site operate under their own terms and privacy notices.

10. Updates to this notice

We may update this notice to reflect changes in our services, practices or legal requirements. The latest version and effective date will be published on this page.